Produto 7 - Exemplo7

SHIPPING POLICIES

Orders placed on our website are shipped via the Royal Mail service, via Royal Mail throughout the United Kingdom, within 2 business days after receipt of payment confirmation given by the institution responsible for the collection.

To check the shipping cost and term, choose which items you want to buy and click "Add to Cart". The cost and deadline will be calculated automatically.

 

Attention:

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- The delivery period is up to 15 business days, starting after payment approval. Once your payment is approved you will be notified by email;

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- The informed delivery time includes the time for processing the order within our company and also for carrying out the delivery by the carrier. There may be delays.

 

Delivery Policy

 

1) Delivery Time:

 

The delivery period indicated in the order starts counting from the payment identification date, which varies according to the payment method:
- Credit Card between four (4) and seventy-two (72) business hours
- Cash Deposit or C/C Transfer: up to four (4) business hours after receipt is sent

Shipping takes place from Monday to Friday from 8 am to 6 pm. In some Postcod bands in some cities, there may be deliveries on Saturdays during business hours. If the customer is absent or if there is a need to confirm the address and/or name of the recipient, or even in the event that the box is retained at the Headquarters of the state of destination for inspection purposes, the delivery period is paused.

2) Situations in which the order is not delivered as expected

2.1 - Incorrect or incomplete registered delivery address
The address considered for delivery purposes is the address registered in the customer's account and selected as the delivery address when placing the order. This address will appear on the copy of the sales order sent to the customer via email. If the address registered by the customer is incomplete or incorrect, the order will be returned to MOONSTONE's headquarters. The customer will then be notified and a new shipping fee will be charged to resend the products.

2.2 - Change of address after order completion
Under no circumstances will it be possible to change the delivery address after completing the sales order. If the order placed has an incorrect or incomplete address, the customer must contact us at moonstonelingerie@outlook.com  within 1 hour after completing the order, informing what happened so that we can analyze the possibility of making the change subject to update shipping fee according to changed delivery area. If contact is made after 1 hour, the order may be sent to the incorrect or incomplete address provided by the customer. In this case, it will be necessary to wait for the return of the box so that the reshipment can be arranged and a new freight will be charged to the customer.

2.3 - The order may be detained at the UK border inspection.

2.4 - Late delivery
E-commerce is not without risks of delivery delays. Unfortunately, there are numerous factors that can cause unexpected delays. Once a delivery delay is detected, Moonstone will make every effort with its logistical partners to demand speedy delivery. Thus, when making a purchase in our virtual store, the customer will be aware that any delays in delivery may occur. In the event of a delay, the customer is aware that he may request the cancellation of the order and the reversal of the amount paid at any time through the e-mail moonstonelingerie@outlook.com, not being able to later claim in court about delays in delivery.

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3) Situations in which the order is damaged while in possession of the transport company
In the event that the order has been damaged while in the possession of the logistics partner or even in the event that the box delivered by the carrier does not contain information that identifies Moonstone, the customer must reject receipt so that the damaged or suspicious box is returned to Moonstone's headquarters. Once the damage to the products is confirmed, Moonstone will resend it to the customer at no additional cost.
If, instead of being rejected, the order that is damaged, violated or even in a box without Moonstone information, is received by the customer, resident or employee of the condominium, it will not be possible to refund or resend the products.

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4) Situations where the content of the order is different from the items contained in the order
In the event of discrepancies between the content of the order and the order, the customer must contact the store, via the contact email within a maximum period of 48 hours after receiving the goods. The store will analyze the case and respond within 2 business days. Under no circumstances will we be able to accept claims of divergence between the contents of the order and the order for goods that have been delivered more than

The customer is our main interest

MOONSTONE imported Brazilian parts was born with one purpose: to offer customers a rewarding, pleasant and fair shopping experience. Store policies are detailed below. Check it out and contact us for more information.

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For purchases made outside the UK, all customs duties and taxes are paid by the recipient of the order.

The delivery time is up to 15 business days.

Our shipments are carried out by Royal Mail

Any loss or damage to goods is not our responsibility, you should contact Royal Mail.